Order Submission
The user of the online store, if he wishes to place an order, can first follow the procedure of user registration in the online store described below (download username and password), so that he can then be identified and identified by the store, for security reasons of his transactions in future. To place an order, he has the opportunity to submit through the special form in the online store (order basket) the order in which he receives the products and services he wishes to procure.
The order is not binding on the Company until it confirms its acceptance as follows. Before submitting the order to the customer, the following are announced, as terms of sale and the customer for the transmission of his order, states beforehand with the indication I have read and accept the Terms of Use that he explicitly informed and accepts the following details that are disclosed through the order and its special link, namely:
The characteristics / components of the goods he ordered as they are described in the pages of the store he visited and result from the use of the relevant links in his online order, which he must use to check each relevant feature, before the transmission of the order in order to does not have any doubts about the characteristics and properties of the ordered products and / or services. The failure of the customer to be adequately informed is not the responsibility of the company but is his sole responsibility.
The full name, registered office, postal address, VAT number, contact telephones, e-mail address and registration number in the GEMI of the Company.
The total price of the goods of the order, including VAT. and any other fee, as in the order, are reflected all the additional shipping, delivery or postage charges (also calculated in the body of the order) and any other costs. When these charges cannot reasonably be calculated in advance, the fact that such surcharges may be required is also notified to the order body and the customer must be informed prior to shipment.
The prices of the products listed on the website of each product are always the final ones (ie the corresponding VAT is included) and are valid for sale from the online store and delivery of the products with shipment to the customer. The prices on the presentation page of each product in the online store do not include the shipping costs, which are then calculated on the order page based on the relevant charging rules of the relevant chapter of these terms below.
In case the shipping costs cannot be reasonably calculated in advance due to the specificity of the place of delivery, the reservation for additional shipping costs is stated in the text of the order and these are calculated and notified to the customer and the acceptance is requested by him, until the final acceptance of the order on behalf of our Company by telephone.
It is also stated in the text of the order that in case of an indefinite contract or a contract that includes a subscription, the total price includes the total cost per billing period and what is this period. If these contracts are charged at a fixed price, the total price also means the total monthly cost unless otherwise specified. If the total cost cannot be reasonably calculated in advance, the way in which the price is to be calculated is described.
The cost of using the means of distance communication for the conclusion of the contract, when it is calculated on the basis of a charge other than the basic invoices.
The payment, delivery, execution arrangements, the deadline within which our Company undertakes to deliver the goods and, where applicable, the policy applied by our Company to deal with complaints, the conditions, the exceptions, the deadline and the procedures for exercising the right of withdrawal.
That the customer will be charged with the cost of returning the goods in case of withdrawal.
That in case the consumer exercises the right of withdrawal after having used the benefit, he must pay a reasonable cost to our Company.
When the right of withdrawal is not provided under the Law, the information that the consumer will not have the right of withdrawal or, as the case may be, the circumstances in which the consumer loses the right of withdrawal.
Reminder of the existence of the sellers liability for real defects and lack of contracted properties according to articles 534 et seq. Of the Civil Code where contracted property is meant only if it has been contracted in writing.
Where applicable, the existence and terms of application of after-sales support services, after-sales service and commercial guarantees.
Where applicable, the need for frequent maintenance of the goods or the existence of high-cost spare parts in relation to the price of the goods at the time of placing the order.
The existence of any codes of conduct or trust marks and the manner of obtaining knowledge of their content, as the case may be.
The duration of the contract, where it is applicable, or, if the contract is of indefinite duration or automatic extension, the conditions for the termination of the contract.
Where applicable, the minimum duration of the consumers obligations under the contract.
Where applicable, the existence and conditions of deposit of money or other financial guarantees (such as advance payment of part of the price, etc.) that must be paid or provided by the consumer whenever requested by the supplier.
Where applicable, the capabilities of the digital content, together with the applicable technical protection measures.
Where applicable, any standard interoperability of digital content with hardware and software of which the Company is aware or is reasonably expected to be aware.
Where applicable, the possibility of electronic dispute resolution, as well as the possibility of appealing to an out-of-court grievance and redress mechanism to which the Company belongs, as well as the ways to access it.
The obligation to pay by submitting the order if there is such an obligation by activating a selection icon with a legible mark that indicates an order with a payment obligation.
Whether delivery restrictions apply and which means of payment are accepted.
Where applicable, the purpose of processing, the recipients or categories of recipients of the customers personal data, as well as the existence of a right of access and objection.
Confirmation of order receipt
Each order of the user / customer is always followed by an automated e-mail message, within a short time, on behalf of our Company, which includes the confirmation of the receipt of the order and repeats its content. This e-mail from the company is only a confirmation that the order has been received with the content mentioned and in no case does it constitute acceptance of the order or conclusion of terms of sale.
No modification of the order or new agreement on it will be accepted unless it is recorded in writing and accepted by both parties. Confirmation of receipt of the order can be done by phone, if the customer consents and in case any item is not immediately available in which agreement is required for the delivery time.
Order acceptance-sales training
Upon receipt of the order and the above confirmation of receipt, if our Company determines the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of items, their characteristics, etc. . by new e-mail will confirm the acceptance of the order, its content, the preparation of the sale and the expected delivery time of the item as already announced before the submission of the order, so only then the sale is considered completed and gives birth claims from both sides.
If the issue of acceptance by the customer of additional shipping costs is pending, this is always agreed before the final approval of the order by our Company by telephone with the customer. Our Company is not obliged in any case, based on the principle of good faith and the habits of transactions, to accept an order and to conclude a sale of products that appear in the online store, due to a typographical or computer error, with an incorrect price, ie different from the current one. based on its pricing policy for that period.
If in order such an error in the price is found only in a part of the ordered items, then the order is normally valid only for the other items and is considered not made for the items in which an error was found, unless the items in the order are relevant. , will be used as a whole and have a follow-up character with each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, so our Company must cancel the entire order. No additional charge on the order is borne by the customer without his explicit consent.
Sending the order for approval to our Company is a statement of acceptance and consent for all charges charged in the order. If there is no consent, the customer is entitled to a refund of this payment. Also in case of shipment of non-ordered products or services, their non-refusal or failure to return them and the indifference of the customer is not interpreted in any case as their consent, acceptance or declaration of will to purchase them.
In case he is asked to return by the Company and he is slow to deliver the items for return for more than two (2) working days then his refusal constitutes a statement of intent to purchase the items and the items are consideredsold to the customer and he owes to pay cash value.
The customer also has the opportunity to be informed about the progress of the order, either by phone (tel: 2421039904) or by sending an e-mail (e-mail to the email address: info@ios.com.gr).
